The ITIL® Process Map V3 Factsheet The ITIL® Process Map V3 is a complete Benefits of using an ITIL® Reference manual
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The ITIL® Process Map V3 Factsheet
The ITIL® Process Map V3 is a complete
Benefits of using an ITIL® Reference
manual provide guidance on how to
ITIL® Reference Model, presenting the
set up and carry out an
ITIL contents in a graphical, clearly structured and navigable way. It explains how ITIL® V3 really works and does away with the need to sift through numerous ITIL® books with thousands of pages.
Our ITIL Reference Model - the ITIL® Process Map V3 - accompanies you in all the necessary steps from the planning of an ITIL® or ISO 20000 project through to a transformed IT organization, working along bestpractice principles.
The ITIL® Process Map V3 is designed
When using it, you will benefit in
for IT organizations or IT service
– The graphical and navigable representation facilitates an
introduction of IT Service
understanding of the ITIL® processes
Management according to ITIL®,
and their complex interrelationships.
– need to re-evaluate their ITIL®
design and documentation, as you simply modify existing process models and document templates rather than starting with a blank page. – High quality of the resulting process
– are planning a complete or partial
implementation project. – Effort can be saved during process
documentation is assured - an essential tool to market your IT organization as an effective and efficient provider of IT services. ISO 20000 Compatibility
The ITIL® Process Map is thus a very
Our ITIL® Reference Process Model is
processes according to the new ITIL®
cost-efficient way of giving everyone
fully compatible with ISO 20000. We
in your IT organization a good
also offer an Add-On (the “ITIL® – ISO
understanding of ITIL®.
20000 Bridge“) which maps all of the
– prepare themselves for a certification according to ISO 20000.
– The various ITIL® process templates and the complementary project
ISO 20000 requirements to the ITIL processes - the ideal way to get started with your ISO 20000 initiative and prepare yourself for the certification audit.
Versions and Platforms The ITIL® Process Map V3 is available in English or German for the following process management applications: – Microsoft Visio™ – ARIS Process Platform™ – Corel iGrafx® Flowcharter™/ Process™ – QMAP/ QViS Professional™ – Aeneis™ of Intellior AG – Holocentric™ Modeler – Primero™ – IBM® Rational® System Architect®
High-Level View: The ITIL® V3 Service Lifecycle
Contents of the ITIL® Process Map V3 Our ITIL® V3 process templates cover the complete ITIL V3 Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
– The top-level process diagram presents the new ITIL® V3 Service Lifecycle on one single page – Five diagrams on detail level 1 explain the five ITIL® V3 Core Disciplines – A set of 20 overview process models on level 2 provides insight into the ITIL® V3 main processes – On level 3, 106 detailed activity chains show what needs to be
RACI Matrix illustrating the Participation of the ITIL® Roles in the various ITIL® V3 Processes
Take ITIL® into your own Hands
done by whom as part of a
If you don't have the financial resources
to go for a full-blown ITIL® consulting package, our ITIL® templates offer you
– A complete RACI Matrix in the Process diagram on level 3 (BPMN Activity Chain)
form of an Excel table illustrates
– 88 Checklists and document