Factsheet Itil Process Map v3

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The ITIL® Process Map V3 Factsheet

The ITIL® Process Map V3 is a complete

Benefits of using an ITIL® Reference

manual provide guidance on how to

ITIL® Reference Model, presenting the

Process Model

set up and carry out an

ITIL contents in a graphical, clearly structured and navigable way. It explains how ITIL® V3 really works and does away with the need to sift through numerous ITIL® books with thousands of pages.

Our ITIL Reference Model - the ITIL® Process Map V3 - accompanies you in all the necessary steps from the planning of an ITIL® or ISO 20000 project through to a transformed IT organization, working along bestpractice principles.

The ITIL® Process Map V3 is designed

When using it, you will benefit in

for IT organizations or IT service

several ways:

providers who

– The graphical and navigable representation facilitates an

introduction of IT Service

understanding of the ITIL® processes

Management according to ITIL®,

and their complex interrelationships.

– need to re-evaluate their ITIL®

design and documentation, as you simply modify existing process models and document templates rather than starting with a blank page. – High quality of the resulting process

Target Groups

– are planning a complete or partial

implementation project. – Effort can be saved during process

documentation is assured - an essential tool to market your IT organization as an effective and efficient provider of IT services. ISO 20000 Compatibility

The ITIL® Process Map is thus a very

Our ITIL® Reference Process Model is

processes according to the new ITIL®

cost-efficient way of giving everyone

fully compatible with ISO 20000. We

V3 recommendations

in your IT organization a good

also offer an Add-On (the “ITIL® – ISO

understanding of ITIL®.

20000 Bridge“) which maps all of the

– prepare themselves for a certification according to ISO 20000.

– The various ITIL® process templates and the complementary project

ISO 20000 requirements to the ITIL processes - the ideal way to get started with your ISO 20000 initiative and prepare yourself for the certification audit.

Versions and Platforms The ITIL® Process Map V3 is available in English or German for the following process management applications: – Microsoft Visio™ – ARIS Process Platform™ – Corel iGrafx® Flowcharter™/ Process™ – QMAP/ QViS Professional™ – Aeneis™ of Intellior AG – Holocentric™ Modeler – Primero™ – IBM® Rational® System Architect®

High-Level View: The ITIL® V3 Service Lifecycle

Contents of the ITIL® Process Map V3 Our ITIL® V3 process templates cover the complete ITIL V3 Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

– The top-level process diagram presents the new ITIL® V3 Service Lifecycle on one single page – Five diagrams on detail level 1 explain the five ITIL® V3 Core Disciplines – A set of 20 overview process models on level 2 provides insight into the ITIL® V3 main processes – On level 3, 106 detailed activity chains show what needs to be

RACI Matrix illustrating the Participation of the ITIL® Roles in the various ITIL® V3 Processes

Take ITIL® into your own Hands

done by whom as part of a

If you don't have the financial resources

process

to go for a full-blown ITIL® consulting package, our ITIL® templates offer you

– A complete RACI Matrix in the Process diagram on level 3 (BPMN Activity Chain)

form of an Excel table illustrates

– 88 Checklists and document